These Terms of Service govern your use of Supligo, a software service operated by Supligo Inc., a company incorporated under the laws of the Province of Ontario, Canada, with its registered office at 2606 – 55 Regent Park Blvd, Toronto, Ontario M5A 0C2, Canada (“Supligo”, “we”, “us”). They form a binding agreement between Supligo and the business that opens an account (“you”, “your”, the “Customer”).
If you are accepting these Terms on behalf of a business, you confirm you have authority to bind that business. The agreement is with the business, not with you personally.
1. What Supligo is, and what it is not
Supligo is software for running a wholesale distribution business: a catalogue, a customer list, order intake, fulfilment, delivery and invoicing, together with a storefront your own customers can order through.
Supligo is not a party to any transaction between you and your customers. We do not buy, sell, own, take title to, store, handle or transport any goods. We do not act as your agent, broker or distributor. We do not set your prices, guarantee your supply, or undertake any obligation to your customers. Every contract for the sale of goods recorded in Supligo is a contract between you and your customer, and you are solely responsible for performing it.
Supligo does not process payments between you and your customers and holds no funds. Where the software records a payment — cash counted at a delivery, for example — it is recording something that happened outside Supligo. We are not a money services business and we do not provide payment processing, escrow, lending or credit.
2. How the AI features work, and the limits on them
Supligo uses artificial intelligence to read order messages your customers send you — a text message, an email, a photograph of a written list — and turn them into structured order lines. This is an assistive feature and it can be wrong. It may misread a quantity, match the wrong product, or fail to recognise an item entirely.
The software is built so that this cannot happen silently: a person on your side reviews and confirms every AI-produced order before it is acted on, the original message is kept alongside what was extracted from it, and Supligo will not write a change to your data on its own initiative. You remain responsible for what you confirm. Nothing in this agreement makes Supligo responsible for the accuracy of an order you approved.
Order message text is sent to Anthropic PBC for processing. See our Privacy Policy for what that involves and where it happens.
3. Your account, your people, and shared devices
You are responsible for everything done under your account. Supligo supports staff signing in with a name and a PIN on shared devices — a tablet in a warehouse, a phone in a van — because that is how the work actually happens. That convenience has a consequence you should understand and accept: whoever holds a PIN can act as that person.
You will keep credentials confidential, revoke access promptly when someone leaves, and tell us without delay if you believe an account has been compromised. You will not share a single named account between multiple people; the team sign-in feature exists precisely so you do not have to.
4. Subscription, fees and billing
Supligo is sold as a monthly subscription in Canadian dollars, on one of three plans — CA$199, CA$499 or CA$999 per month — each with limits on the number of customers, vehicles and AI-processed orders included. Plans are priced per business, never per user: adding a member of staff never increases what you pay.
Exceeding a plan limit does not lock you out. We will tell you and suggest the plan that fits. We will not stop a distributor’s operation over a billing threshold.
A new account may include a 14-day trial. Fees are payable in advance, are exclusive of applicable taxes, and are non-refundable except where required by law. We may change prices on 30 days’ written notice, taking effect at your next renewal; if you do not accept a price change you may terminate before it takes effect.
If payment fails we will tell you and allow a reasonable period to correct it before suspending access. We will not delete your data for non-payment without the notice described in section 8.
5. Acceptable use
You will not, and will not permit anyone else to:
- use Supligo to send unsolicited commercial messages, or to contact people who have not asked to hear from you;
- upload content you have no right to use, or content that is unlawful;
- attempt to access another customer’s workspace or data, or to circumvent the controls that separate them;
- probe, scan or load-test the service without our prior written consent;
- resell or provide the service to a third party as a service of your own, other than the storefront features intended for your own customers;
- use the service to build a competing product, or to extract our data model or prompts.
We may suspend access immediately where we reasonably believe there is a security risk, a legal requirement, or conduct that threatens the service or another customer. We will tell you why, and restore access as soon as the cause is resolved.
6. Your data, and what we may do with it
Your data is yours. As between you and us, you own all data you or your customers put into Supligo. You grant us only the licence needed to operate the service for you: to host, process, transmit, display and back it up, and to disclose it to the sub-processors named in our Privacy Policy for those purposes.
We will not sell your data. We will not use the contents of your catalogue, your customer list, your prices or your order history to train a general-purpose machine learning model, and we will not disclose them to any third party for that purpose.
We may use aggregated, de-identified information — figures that cannot reasonably be linked back to you, your customers or your business — to operate, secure and improve the service.
You can export everything your workspace holds, yourself, as a single file, at any time, without asking us.
7. Support access to your workspace
Our staff can open your workspace to help you. When that happens: a reason is recorded, the access is read-only unless you have asked otherwise, it expires automatically after at most 60 minutes, and a banner is shown in your workspace for the whole time it is open. Every such session is written to an append-only log.
We describe this here rather than leaving it to be discovered because you are entitled to know when someone outside your business can see your customers and your prices.
8. Term, termination, and what happens to your data
The agreement runs until terminated. You may terminate at any time, effective at the end of your current billing period. Either of us may terminate for material breach that is not cured within 30 days of written notice.
After termination we will keep your data available for export for 30 days. After that period we will delete it, except where we are required by law to retain records — principally invoices and other records of account, which Canadian tax law requires be kept for six years. Backups are cycled out on a rolling basis and are not immediately purged; they are not accessible for ordinary use.
9. Availability
We do not offer a service level agreement during the pilot period, and none should be inferred. The service may be unavailable for maintenance, for reasons beyond our control, or because something has broken. Supligo is built to keep working offline on a phone in the field precisely because networks fail, but that is a design property, not a promise of uptime.
This section is deliberately conservative. If you need a committed availability figure, ask us for one in writing before you rely on it.
10. Warranties and disclaimers
We warrant that we will provide the service with reasonable skill and care, and that we have the right to grant the rights we grant here.
Otherwise, and to the maximum extent permitted by law, the service is provided “as is” and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that the AI features will produce a correct result on any given message.
11. Limitation of liability
Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, goodwill or anticipated savings, however caused.
Each party’s total aggregate liability arising out of or related to this agreement is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
Nothing in this agreement limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, for fraud, or for a party’s wilful misconduct. Your obligation to pay fees is not limited by this section.
12. Indemnity
You will indemnify us against third-party claims arising from your use of the service in breach of this agreement, from content you upload, or from a dispute between you and one of your customers about goods you sold them.
We will indemnify you against third-party claims that the service as provided by us infringes that third party’s intellectual property rights, provided you tell us promptly and let us control the defence.
13. Confidentiality
Each party will protect the other’s confidential information with at least the care it uses for its own, and will use it only to perform this agreement. This does not apply to information that is public through no fault of the receiving party, was already known to it, or is required to be disclosed by law — in which case the disclosing party will be told first, where it is lawful to tell them.
14. Changes to these Terms
We may update these Terms. Every version is dated, and the version you accepted is recorded against your account. For material changes we will give you at least 30 days’ notice and ask you to accept the new version; if you do not, you may terminate before it takes effect. Continuing to use the service after a non-material change means you accept it.
15. Governing law, and how disputes are handled
This agreement is governed by the laws of the Province of Ontario, Canada and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts of Ontario have exclusive jurisdiction, and each party submits to them.
Before starting proceedings, each party will raise the issue in writing and give the other 30 days to resolve it. This does not prevent either party from seeking urgent injunctive relief.
16. General
Neither party may assign this agreement without the other’s consent, except to a successor of substantially all its business on notice. Nothing here creates a partnership, joint venture, employment or agency relationship. If any provision is held unenforceable, the rest stands. A failure to enforce a right is not a waiver of it. This agreement, together with the Privacy Policy and any Data Processing Agreement you sign, is the entire agreement between us about the service.
Questions about these Terms: [email protected].